At Prescribe Pal, we strive to provide every patient with a safe, smooth, and positive online experience. However, if something does not meet your expectations, we are committed to resolving it promptly and fairly.

If you wish to raise a complaint, concern, or dissatisfaction, please email our complaints team at info@prescribepal.co.uk. Include as much information as possible, such as your name, and a clear description of the issue.

All complaints are handled through our escalation process, ensuring an impartial and thorough review. Your feedback helps us improve our services and care for all patients.